HIP Hair – Australia
Privacy Policy

At HIP Hair, we respect your privacy and are committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Who We Are

HIP Hair is an Australian salon brand offering hair services at multiple locations. We use salon software (Phorest) to manage appointments, client records, and communications.

2. What We Collect

We may collect the following information:

  • Full name

  • Contact details (phone number, email)

  • Booking and service history

  • Preferences or notes (e.g., hair colour formulas)

  • Communication history

  • Payment-related details (only through third-party processor)

We do not collect or store health data or sensitive information unless directly relevant to our service (e.g. allergies voluntarily disclosed).

3. How We Collect It

  • Through appointment bookings (online, in-salon, or by phone)

  • When you contact us directly

  • When you sign up for promotions or marketing

  • When you make a deposit or payment for services

4. Why We Collect It

We collect this information to:

  • Schedule and manage appointments

  • Provide and personalise salon services

  • Communicate with you about bookings

  • Improve customer experience

  • Send marketing communications (if you’ve opted in)

  • Process deposits and payments securely

5. Payments and Deposits

Deposits and payments for appointments may be required and are processed through Phorest, our third-party booking and payment platform.
HIP Hair does not store or have access to your credit card information.

All payment information is handled securely in accordance with Phorest’s privacy and data security standards.
Phorest’s privacy policy is available at: https://www.phorest.com/privacy-policy/

6. Sharing Your Information

We do not sell your information. We only share it with:

  • Phorest Salon Software – for booking management, deposit processing, and client communications

  • Other service providers who help us operate our business (e.g., marketing platforms)

  • Authorities, if legally required

All third parties are required to maintain confidentiality and use your data only as necessary.

7. Marketing

If you opt in, we may send you updates or promotional messages. You can unsubscribe at any time by:

  • Clicking “unsubscribe” in emails

  • Replying “STOP” to SMS

  • Contacting us directly

8. Cookies and Tracking

Our website may use cookies and similar tools to help it work properly and to understand how people use it. These may come from our website platform (WordPress), social media links (like Instagram and TikTok), or our booking system (Phorest).

You can turn off cookies in your browser settings if you prefer.

9. Access and Correction

You have the right to:

  • Access the personal information we hold about you

  • Request correction if it is inaccurate, outdated, or incomplete

To make a request, contact us using the details below.

10. Complaints

If you have concerns about how we handle your privacy, please contact us first. If you’re not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC) via www.oaic.gov.au.

11. Contact Us

HIP Hair
Email: hiphair@gmail.com
Phone: (02) 8021 0121
Website: www.hiphair.com.au